EMOTIONAL INTELLIGENCE AND AI: REVOLUTIONIZING GROUP DECISION-MAKING

Abstract

Due to the current state of the economy, organisations are increasingly being tasked with making decisions rather than individuals, especially with the rise in intra- and interorganizational competition. Historically, affect and emotion have been seen as distinct from cognition and reason; as such, they are associated with negative outcomes when it comes to an individual's behaviour, especially when it comes to making decisions. In recent times, nevertheless, scientists from a variety of fields—psychology, neurology, philosophy, etc.—have started investigating the impact of emotion on human decision-making. Emotional agents are becoming more and more popular, according to recent AI study. Emotional agents have several applications in a wide range of fields, including human-computer interaction, credible agent development, entertainment, and studying and imitating human conduct. In addition to discussing the concept of emotional contagion, this paper provides an overview of the function that emotions play in both individual and group decision making. Later on, it also talks about how those ideas might be used to simulate group decision making using emotive software agents. Arguments are also raised about the morality of using emotional agents. Project ArgEmotionAgents (POSI/EIA/56259/2004-Argumentative Agents with Emotional Behaviour Modelling for Participants’ Support in Group Decision-Making Meetings), funded by the Portuguese Science and Technology Foundation (FCT), is utilising all of these concepts in the development of a prototype.